New sim card

[TGB]

Not receiving incoming calls and texts

[hTideGnow]

Hi @TGB 

we are just customers but yes, we can help

  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right or here:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ), check for the number and call

[Handy1]

@TGB  No sorry I wish I could but I’m just a customer like you trying to help , but the number I sent to your inbox can . Or you can use this link to the inbox for the number 

community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[TGB]

Can you re trigger the port request 

[turtleTurtle]

How long since you switch over? Sometimes the process takes a few hours.

[Handy1]

@TGB  Did you just port a number over ? If so did you leave old providers sim in the phone to reply YES to the confirmation text to port to PM ? If yes was it with in the 90 minute window ? If yes to all try to reboot the phone and test . Also is it possible for you to test the sim in another phone . But if you didn’t get the confirmation text or didn’t reply . I will send you the porting  team number private message and they can re trigger the port request for you . But if you need further help here’s the direct link for support 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437