5 hours ago
25m ago - last edited 25m ago
Hi @TGB
we are just customers but yes, we can help
I have sent you the porting support team number. Please check your Community inbox (envelope on top right or here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ), check for the number and call
28m ago
@TGB No sorry I wish I could but I’m just a customer like you trying to help , but the number I sent to your inbox can . Or you can use this link to the inbox for the number
community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
47m ago
Can you re trigger the port request
2 hours ago
How long since you switch over? Sometimes the process takes a few hours.
5 hours ago - last edited 5 hours ago
@TGB Did you just port a number over ? If so did you leave old providers sim in the phone to reply YES to the confirmation text to port to PM ? If yes was it with in the 90 minute window ? If yes to all try to reboot the phone and test . Also is it possible for you to test the sim in another phone . But if you didn’t get the confirmation text or didn’t reply . I will send you the porting team number private message and they can re trigger the port request for you . But if you need further help here’s the direct link for support
send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437