New refurbished phone battery ailing / credential issues

[LilyRania]

Hi.

Several problems.

1. My family has four accounts with Public Mobile. Myself, my wife, and my two daughters. I manage and pay for all four of the accounts.

2. I recently ordered a refurbished phone for one of my daughters. It arrived yesterday. The battery works very poorly. Goes from 80% to shutoff. Won’t charge properly. I need to return it for replacement.

3. When I attempt to log into my community account or my daughter’s community account, the credentials are rejected. (I’m currently using my other daughter’s account to type this note) So I can’t reach anybody in customer service about the phone problem or the credential problem.

*Please* help. Thank you.

Craig.

[LilyRania]

Thanks.

[hTideGnow · Accepted solution]

HI @LilyRania 

1. CPO phones could be a hit or miss.  Some people reported very good one while small number reported that there was issue.  Which phone you got?  

I suggest you to first returned this one first using it 30 days free refund.   then you can buy another one again.

Use direct message as mentioned by @esjliv 

2. For your  account issue.  you have problem with the Community Account  login?  did you try reset password:

https://productioncommunity.publicmobile.ca/t5/authentication/forgotpasswordpage?dest_url=https:%2F%...

If still fails, you can try to open another ticket with PM to get that sorted out.  Just  a reminder, Community Account login and Self-Serve login/Password could be different.  They are 2 different systems.  .

[Anonymous]

@LilyRania 

within the 30-day Money Back Guarantee period, you can return your defective phone, free of damage and in its original physical condition,

after 30-day If you are experiencing issues with your phone, and it no longer falls within the 1-year Certified Pre-Owned warranty period or physical / liquid damage is present, we recommend bringing your phone directly to one of Mobile Klinik’s established walk-in repair shops for quick, them will check it for you if the Battery issue them will replacement for Free under warranty.

if you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[esjliv]

@LilyRania 

There are issues reported with SIMon Chatbot today - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)