09-11-2025 04:04 PM
Cannot receive or make calls, phone dhows connected to network
09-11-2025 04:11 PM
hi @Julia15
is the sim still working on the old phone?
if it just not working on this new phone, check if the phone was blacklisted (especially if you bought this phone privately)
https://www.devicecheck.ca/check-status-device-canada/
09-11-2025 04:07 PM
An iphone 15 was using sim in my old iphone. Tried resetting and restart
09-11-2025 04:05 PM
what phone do you have?
did you try reboot phone and reset network settings?
if physical sim card, test the sim on another phone
if that does not help, you will need PM support agent to check, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
