@Gypsy-Rose - when you log into My Account, is your account status Active? Or when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say?
If status is Active, then you need to rule out if this is a device issue by trying another compatible phone. Can your son put your SIM card into his phone and check if services work?
If services still do not work, and your account is active, did you recently activate with public mobile? Perhaps check with customer support (CS_Agent) to make sure the account is set up properly upon activation.
We are all customers like you here on the forum. Have you searched the get help articles for customer support, or noticed that chat bubble at the bottom right of the screen? That is how you reach customer support with Public Mobile, through messaging.
OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
But please let us know if the other troubleshooting is helpful or not prior to going to support.
