New number Activated BUT need to retain old number which is 306XXXXXXX

[faranshakeel]

pls do the needful!

[softech]

@faranshakeel 

this is an open forum Please remove your phone number for your own protection

so, the number you posted, is that a number from another provider?

or is that a number you have been using on Public Mobile?

if it is a number from another provider and you would like to port into PM, you need to go to My Account now and request Change number and then select Transfer number.  Provide account number as the porting information 

https://selfserve.publicmobile.ca/en/account/edit/your-account

If that number is in fact a PM phone number you have been using, then you should not activate that sim card. The proper step to swap an existing PM number to a new sim card form an old (lost) sim card is to login to My Account and request Change sim card, not go to activation portal to activate.  If you tried to change to a new sim card for an exiting PM number, it likely too late.  Let us know and will advise

[LitlLdy]

@faranshakeel , please remove your phone # for security purposes. This is a public online forum where customers just like you help each other out by answering questions. We help when we’re able to. We don’t work for Public Mobile.

Edit: Sorry, I panicked. I just didn’t want your phone to get spammed from your phone # being posted publicly.