New customer. Physical sim installation

[Jay1111]

I purchased public mobile plan last night and tried to install esim,but it was not working. I bought a physical sim to install it..but I don't know how I can transfer my original phone no.. keep sending a code to my phone no which is not active.

Is there any way to send a code to my email address??

[TheSterlinger]

After a few attempts of clicking send code, it should have thr option to send to email.

If that doesn't work use the below links to send a message to Public Mobile agents to update the SIM number for you. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that doesn't work use the next below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

[BKNS27]

@Jay1111 

You can click on Resend Code or Didn’t Receive Code and have it sent to email or call your number.