New carrier tells me to ask Public Mobile to release my number for porting the number.

[Jay46]

I thought porting number will be done automatically by confirming the request sent through text message, but I never got one.  After several tries by other carrier (Fido) trying to port my number, now the new carrier (Fido) tells me to ask Public Mobile to release my number for porting the number.  Can you help please?

[BKNS27]

@Jay46 

Is your account is active with PM? It needs to be before porting out then leave the PM SIM in your phone but you need to have Fido resend the text so you can confirm with YES you are porting out.

Once you confirmed, your PM SIM will continue to work for about 2 hours until porting is completed.

[Handy1]

@Jay46 Your PM account needs to be active to port . Is it still working ?? Leaving PM SIM card in phone you ask Fido to re send the port request and reply YES to confirmation text to port .once successfully ported out to Fido it will automatically close your PM account . But you can also ask support to verbally alive the port out request also here’s the link to them 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437