New activation

[Angie1972]

I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the process and see if my number can be ported from one to the other 

[Fibre]

Hey Angie,

I'm thinking the quickest method would be try again (double pay) and then reach out to Customer Service to have the original payment posted as a credit on your account.  Just my thoughts anyway.

You'll need to send a private message to Customer Service to have this sort of issue resolved either way.  The image below is how to compose a private message to send.  This link should bring you to the private messages in general:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage .  The username to send messages to Customer Service is "CS_Agent".  I would include your name, address, number, etc in your first message to them.