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New account activation

Magwumps
Great Neighbour / Super Voisin

I'm trying to create a new account, however, the first thing I am asked is to enter my cell number so they can send a 6 digit verification code. I currently use a wifi app that doesn't allow me to receive these texts. What do I do now?

6 REPLIES 6
Moved:

Meow
Mayor / Maire

If you signed up with PM at retailer, your SIM should be activated. Create self-serving PM account and all codes will go to your PM phone number.

If you are using phone app, go through phone's app settings and set your phone as default app to handle all calls/sms.

Anonymous
Not applicable

 @HALIMACS : I interpret it as that that is where he is. So maybe he'll update us with what his intentions are and what all he's done.

esjliv
Mayor / Maire

@Magwumps wrote:

I'm trying to create a new account, however, the first thing I am asked is to enter my cell number so they can send a 6 digit verification code. I currently use a wifi app that doesn't allow me to receive these texts. What do I do now?


@Magwumps  - you can only create a Self Serve/My account if you are a current Public Mobile customer.

This means you have an active Public Mobile phone number, or have been active within 90 days.

 

If this is not your situation, then you need to obtain a SIM card and activate it to create a Self Serve account.

You can activate online here: https://publicmobile.ca/en/on/portal/activation

 

HALIMACS
Mayor / Maire

@Magwumps 

 

Temporarily disable the Wi-Fi app.

 

If it's an app you don't need, uninstall it.

 

EDIT:

 

Only if you activated in-store would you need to create a self-serve account.   In order to create one, click here: 

 

Create a Self-Serve account (publicmobile.ca)

Anonymous
Not applicable

 @Magwumps : Have you activated the SIM in a store already?

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