New Sim wont make or receive calls

[gcorb]

Registered a Sim today, I now cannot make or receive calls on android phone.

When I try to make a call it does not dial, call cuts off after 1 second. 

When I try to call the new sim from another phone its says "6uv1 the number you have reached is not in service"

Please help!

[gcorb]

I have restarted multiple times and nothing has worked. It will not work in my other phone so I know its a sim issue and not a phone issue.

On the phone its says the following:

Network : Public Mobile

Phone Number on Sim : unknown

Mobile network state : Disconnected

Service Status : In Service

I have submitted a ticket so hopefully I will hear back soon. 

[softech]

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@gcorb wrote:

Im not changing a sim card. This is a new SIm activation under a new account.

On the phone its says the following:

Network : Public Mobile

Phone Number on Sim : unknown

Mobile network state : Disconnected

Service Status : In Service

I tried on another phone and it also does not work, Its not a service issue in my area as my other sim and account are working fine.

---

@gcorb   probably just need the PM Support to re-provision your new SIM, please open ticket with them and have them investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[gcorb]

Im not changing a sim card. This is a new SIm activation under a new account.

On the phone its says the following:

Network : Public Mobile

Phone Number on Sim : unknown

Mobile network state : Disconnected

Service Status : In Service

I tried on another phone and it also does not work, Its not a service issue in my area as my other sim and account are working fine.

[esjliv]

@gcorb  - does your self serve account say ACTIVE?

Try restarting your phone.

Also perform a reset of the device's network settings.

What happens when you try your SIM card into another compatible phone.

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

That 6uv1 message is normally network related, hopefully that will clear up soon.

If issues persist, submit a ticket to CSA for assistance on your new SIM card activation.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@gcorb   did you go through Change SIM card from My Account? and you got the 2FA code and entered it?

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

Now, with the new SIM card on your phone, does it show that it is connecting to Public Mobile? or is there any error like "No SIM", "SIM not provisioned" ?    "No Network"?

Try to reboot your phone once again