After 3-4 days finally got a reply from an agent requesting account info, address etc. Didn’t hear back from her.
After another 3-4 days got a message from a different call agent stating there is nothing they can do.
Unfortunate part about all this is I was perfectly happy with my old provider and only reason for the switch was promotion was ending. Went to the store and they also said new boxing week plans are for new customers only. After I switched to PM they offered a better deal than the boxing week deal.
Waited and waited for a call agent to get back to me before I activate so I can get the boxing week deal but no one replied. Had to activate as I wanted my phone working for new years but even that was done horribly. Had to resend a request to port over as everything worked first time except couldn’t receive calls. So now I probabily will get billed for another month with my previous provider. Anyway it all working now. I have given up on the boxing week promotion .
