New PM account activated yet the phone not working

[MJLEE1]

Just transferred over to PM from Koodo. Completed everything and I was advised that my accouont and service is now activated. However, my phone number does not work. I cannot log into the account either as I cannot receive the code through text. 

[MJLEE1]

I was working with an online agent and was told by him that the activation was completed and the phone should be working. That being said, I did not get a welcome email from PM. I will ask for the email then! Thank you so much!

[hTideGnow]

And @MJLEE1  did you get a Welcome email from PM? if you did, there is an esim QR code to scan and install

if not, then you will really have to wait for PM agent to reply

[MJLEE1]

I don't see PM esim on Sim Manager. Tried to search for it but it doesn't find it. 

[MJLEE1]

I rebooted but didn't fix. I will message through the links. Thanks!

[hTideGnow]

hi @MJLEE1 

what phone do you have? iPhone? Android?

do you see a Public Mobile esim on your Settings-> Cellular screen or Sim Manager?

[MJLEE1]

I opted for eSIM so that would not work. I will message them through the links. Thanks!

[MJLEE1]

Thanks for your help. I tried it, but it unfortunately didn't work. 

[Kyegranger]

Have you checked your APN settings? On your phone go to ; settings; Networks; access point names; they should be as follows

 

[hTideGnow]

hi @MJLEE1 data work or not? try reboot the phone and try to put the sim in another phone to test 

if same, ask support to check.  you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@MJLEE1  Have you rebooted the phone yet with PM sim in the phone ? Try that if you still having issues get support to refresh your account 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage