New Order 123403 Due to not receiving Original Order 119485 - #3987-7749

[Mpecson]

Hi Public Mobile Support,

I finally received a new sim card (New Order 123403) after not receiving the original (Order 119485) purchased back on June 22.

As previously communicated, since I had to find other means (Kijiji) to get a sim card in order to meet the Freedom Mobile cutoff date, I was told that I can use this new sim for the same plan but for my wife's Bell #. What are the next steps to get the ball rolling?

Thank you. 

[xCameron94x · Accepted solution]

The promo was for freedom mobile customers only, BUT If you have written communication explaining that situation where she would be eligible, you should private message a mod. You can use the link below for reference on how to do that

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Best of luck

[collin1215]

Also there are new rates in affect.
https://www.publicmobile.ca/en/on/plans

To be things started if you're interested
https://publicmobile.ca/en/on/get-started

[collin1215]

The freedom mobile offer was only available for freedom mobile customers and for those who activated within the time frame, not when the sim card was originally purchased