New Invoices are Missing Tax in Total

[tangycandy1]

The new Publii system and its invoices are an absolute NIGHTMARE!

I am trying to gather how much I paid last year for tax purposes, and the payment history deliberately hides the added tax in tiny font.

When you go to download the receipt, the tax isn't even included in the total or listed.

I looked at previous invoices from last years, and they included everything, and I was able to go back further in the history than I can now.

What gives?

[Luddite]

@tangycandy1  @Stonechucker1   Given that PM is a prepaid business that does not require, nor confirm, your actual address any "invoice" is unlikely to be accepted if you are ever audited. I suspect it would be wise to save your credit card statements showing payment to PM as they clearly show that YOU paid PM. 

[Stonechucker1]

Funny I reported this earlier today in the thread about the improved updates that we've received in the new app update. 

****Edited to add that the street address and the city and postal code are missing from the invoice. So is the province.

***** Edited to add the followin, the street address is also missing for the person is being sent to l

Good thing I don't need to give a invoice to anyone. 

Way to go public mobile screwing things up again are we?

Doesn't anyone do double checking or triple checking of things before you fix it for good?

[softech · Accepted solution]

Hi @tangycandy1 

yes, you are correct, I checked the downloaded invoices and they don't include tax

I am not sure if support can prepare you another set with tax showing there, but you can try to ask

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there