New Black Friday promotion

[pckku]

I submitted a change to the new $55/20Gb with a 20%off. For a net monthly plan fee of $35 for 15 months.  However, after I submitted for effective on next renewal date, I found out the future plan still says $55, although I have applied the promo code of 20OFFMONTHLY and confirmed acceptance by system. Should it show $35 instead of $55? Thank you.

[pckku]

Here's what I found when trying to subscribe as future plan. Although the system seems accepting the promo code, however, checking future payment info, the charge is still $55 without the $20 off. Unless the PM can confirm this promo now available to current subscribers...

 

 

 

 

 

 

 

[pckku]

From the fine prints....this $35/20Gb not for existing subscribers.😞😞😞

**Plan price includes $20 credit applied monthly for 15 months. Customers must select the 20 GB for $55/mo plan to receive this offer. Credit will drop off on month 16 or if customer initiates a rate plan change, whichever is earlier. Limited time offer. Available for new customers only. This promotion is not stackable with other in-market offers or other promo codes. This offer is subject to change without notice. Taxes are extra.

[pckku]

Thank you for the post. Upon checking the promo details, I can confirm this is only for New subscribers. See below for the fine prints "**Plan price includes $20 credit applied monthly for 15 months. Customers must select the 20 GB for $55/mo plan to receive this offer. Credit will drop off on month 16 or if customer initiates a rate plan change, whichever is earlier. Limited time offer. Available for new customers only. This promotion is not stackable with other in-market offers or other promo codes. This offer is subject to change without notice. Taxes are extra."

[JK8 · Accepted solution]

@pckku 

Read the comment by @brettster99 second from the bottom in this thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Free-12GB-plan-change-promo-didnt-go-thro...