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Deuceman
Great Neighbour / Super Voisin

My public mobile esim was working just fine, then all of a sudden stopped working, and now my phone won't let me connect to any carrier and I called the carrier and they said the phone isn't black listed and to call public mobile, help pleeeaassee

 

 

 

 

2 REPLIES 2

Deuceman
Great Neighbour / Super Voisin

I went and bought a physical sim today after I factory reset my phone yesterday, and still doesn't work.

hTideGnow
Mayor / Maire

HI @Deuceman 

Login to My Account check if account is active

if it is , try to disable your esim, reboot and reenable it

try Reset All networks 

if sitll cannot cannot ,  then use PM app on your phone, go to Account and rebuy a new esim (no worry, rebuy won't cost you money, PM will credit you back the $5) and use the new esim 

Need Help? Let's chat.