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Nickname100 · ‎11-19-2023

Locked out for 5 weeks. Cannot get any help. Need a person to unlock my account

hTideGnow · ‎12-22-2023

hi @Nickname100 what exactly they said?? what did they do??

first , do you have the correct login email?? if you have the right one, try to use Incognito/private/secret mode on your browser to reset password

But after password reset, don't try login yet. Wait another hour and then use Incognito/private/secret mode on your browser to login

Nickname100 · ‎12-22-2023

Have messaged several CS agents. Endless promises,. No action. It would seem a simple thing to give a customer access to his / her account. Still locked out. Public Mobile still removing my money.

Nickname100 · ‎12-17-2023

Still Locked out of my account. Got ticket and they referred to something called engineering deportment. Nothing. Still locked out.

Nickname100 · ‎11-28-2023

CS agent answered with ticket number and asked for some personal information. I provided the information, but no response. Have messaged CS agent 3 more times. Am I missing something?

HALIMACS · ‎11-19-2023

@Nickname100

in case you were unaware, there’s no real time live support here at Public Mobile

Support is either attained through this community of other users like you, or for account-related matters through the link provided to reach a Public Mobile employee in the customer support agent group.