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Need to access account but phone number is no longer active and locked out of email

hh19
Great Neighbour / Super Voisin

Hello,

 

I believe I had cancelled my plans in June, but I was still charged each month. I can't log on to my account because the phone number is no longer active so I can't get the access code. I am also locked out of my email so I have no way to get the access code. I need to access my account to cancel my plans - how do I do this? I don't know my account number either. 

 

Thank you for your help. 

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @hh19 don't need to login and check.  Just ask PM support to sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@hh19  

send  a  private message   To CS_Agent to remove credit card on file 

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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