@Nadia321 if you still cannot connect to PM network, it is a sim card provisioning problem. Please open ticket with PM support, it is an easy fix and they can resolve the issue:
Please open ticket with PM support using Chatbot:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
The porting has been manually done by Porting assistance. However, am still not registered on network. Have PM SIM card # for PM tel #
If I understand you @Nadia321 , you cannot activate a SIM card on an existing PM account.
Can you clarify what you're doing? What you've done? And what you're wanting to do?