Need help--- with Re-starting my plan after losing my preauthorized credit card

[sukhee]

wow! I need to talk to a human and the issue will -may be?? resolve in a minute- not from tech age. here is the story:

I lose my credit card - preauthorised payment does not go through

Mobile stops service

I try going to my account and add a card.

took a few days hours sitting there sometimes.. Nothing

Finally someone said.. go to Superstore and buy the Voucher - 

Did that Bingo.. 20 $ may be a day later... Message- ??? U cant make a call u have RUN out of ????

OK -- 

Go buy another one 40$

add

Now after two months-- yes two months-oh sent so many tickets like thsi one ??? no answer 

I go to my account- I see 56$

Cool??

but no service??

How ? How my "so called community" friends helppppppppppp

This started DEC 10th??? imagine my Christmas season

Thnx in advance

email me. cleanplace123@gmail.com

Somewhere i see that AGEnts are available???? where How no ph or direct email?

[sukhee]

Thnx-- just sent Prayers a HUMAN Being will respond and resolve

Good day

[sukhee]

LOL tried- no RESUME- REACTivate nothing

[HALIMACS]

@sukhee 

In your account self-serve page, is there not a "Resume" or "Reactivate" option visible on the sign-in landing page?

If your available balance is equal to or greater than the most recent plan value you were on, the system will draw from those funds to reinitiate the plan.

At least, that's what is supposed to happen.

First clear system cache and cookies, then use an incognito or private tab to log into the Public Mobile website https://myaccount.publicmobile.ca/ and give it a go.

[RavingRaven]

@sukhee 

What plan do you have ? Does your account say suspended? Have you rebooted your phone? When you call 611 what does it say?

Edit: To contact customer support send a private message by clicking on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@sukhee 

use this link to message Customer Support with your concern. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437