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Need help to cancel sim order

Great Neighbour / Super Voisin

Order 323251
need to cancel, made by mistake


@esjliv  thanks.. I usually do not suggest chatbot cos for the longest time, it has problem with CPO ticket , but seems like they fixed it now


fyi @softech, you know you don't need to be current public mobile customer to submit a ticket with CSA through SIMon Chatbot. So that option is still available for both customers and non-customers. 😃

Mayor / Maire



Sim card purchase are not-refundable, but you can try your luck by open ticket with PM Support

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there




Great Neighbour / Super Voisin

Was for a SIM card, just made today, Jan 13