Need help to cancel sim order

[Besawstephen]

Order 323251
need to cancel, made by mistake

[softech]

@esjliv  thanks.. I usually do not suggest chatbot cos for the longest time, it has problem with CPO ticket , but seems like they fixed it now

[esjliv]

fyi @softech, you know you don't need to be current public mobile customer to submit a ticket with CSA through SIMon Chatbot. So that option is still available for both customers and non-customers. 😃

[softech · Accepted solution]

@Besawstephen 

Sim card purchase are not-refundable, but you can try your luck by open ticket with PM Support

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Besawstephen]

Was for a SIM card, just made today, Jan 13