Need help activating and transferring my number...

[edwyersullivan]

I'm still stuck.  I'm trying to transfer my number and when I put in my number I get the message "Please enter a valid Canadian number".  This is my number.  Is there anyway to speak to someone as I haven't been able to solve the problem yet?

[edwyersullivan]

Thanks I'll try that

[softech · Accepted solution]

@edwyersullivan   this error could be because there is an active porting request on the system already.  it could be because your earlier attempt to activate and porting request was either in progress or got stuck

or are you request porting from Koodo Prepaid?

Check your credit card to see if PM charged you already.  

If PM has NOT charge you yet and you are porting from Koodo Prepaid, then activate again but pick a new number first.  Once activation is completed and confirmed you can make and receive call on that number, open ticket with PM support for a manual porting request from Koodo Prepaid

If you are not porting from Koodo and/or PM has charged you already, open ticket with PM Support by direct message for them to confirm what was wrong:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there