@Jman73 oh, so are you porting over to public mobile? If so, then you need to put the old provider's SIM card into your phone to say YES to the porting request. Did you do that?
You said your old number is inactive? It needs to be ACTIVE in order to port over to Public Mobile. Make sure it is ACTIVE then request the port again. When you say you 'don't have anything' you mean no services on the public mobile SIM Card? Try restarting the phone or perform a reset of the device's network settings.
To rule out a phone issue, try the SIM card into another phone. Even with a stuck port, you should have texting and outgoing calls, as well as data.
If you missed to respond YES to the old provider's text then you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
OR if issues with that link, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
