06-14-2023 02:10 PM - edited 06-14-2023 02:21 PM
06-14-2023 02:20 PM - edited 06-14-2023 02:27 PM
@Svit , for your own privacy & security please remove your phone # from your post & message. Please do not post any private information here due to this is a public / open forum. We are all Customers here that help each other when we are able to but we do not work for Public Mobile!
Edit: @Svit , If you are unable to get access to the account for your new phone number
You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from:
A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).
06-14-2023 02:18 PM
@Svit Edit number out of both post now … tap arrow by time stamp in each of your post and edit out your phone number this is a public forum . We are customers like you trying to help
06-14-2023 02:17 PM - edited 06-14-2023 02:21 PM
Hi yeah I did try to login but the account number it shows is for my old public mobile number i need the account number for my number that I’m using which is
06-14-2023 02:12 PM
@Svit Please remove your phone number this is a public forum
06-14-2023 02:10 PM - edited 06-14-2023 02:12 PM
@Svit you can login to My Account, go to Profile page and the Account number is there, under the Account Info box