Need Phone Number Activated

[Mike98]

Hello,

We have just signed up with a flip phone and are having trouble activating the phone number.

Used app from another phone.

Flip phone has no internet etc.

Please advise.

[HALIMACS]

I guess it goes without saying, @Mike98 , however I hoped you used a physical SIM card and not an e-SIM in the device used for the activation.

[computergeek541]

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@Chalupa_Batman wrote:

Hey @Mike98 

Signing up with a flip phone is very hard to do. Best to use a smartphone to do it. Are you able to get the 2FA code at least?

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It's not that it's bset to use a smartphone. Only a smartphone can be used.  Unless that flip phone is using a certain version of Android. activation from the flip phone wouldn't be an option.  In any event, the custoomer has already borrowed a smartphone for activation purposes.

[Chalupa_Batman]

Hey @Mike98 

Signing up with a flip phone is very hard to do. Best to use a smartphone to do it. Are you able to get the 2FA code at least?

[computergeek541]

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@Mike98 wrote:

We have just signed up with a flip phone and are having trouble activating the phone number.

Used app from another phone.

Flip phone has no internet etc.

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As for the part about the flip phone having not internet, are calls and text messages workihttps://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phoneng?  If it's only internet not working, this could be an APN settring issue. Plesae see the following:  

I realize that you're using a flip phone (that might not be Android based), but the settings shown there are a good starting point.