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Need My Number changed to 902 and the ticket will not submit

Olisa
Great Neighbour / Super Voisin

I recently activated a new SIM and wanted to put in a request for my number to be changed to something starting with 902

 

After filling the form, it requests for verification but keeps rejecting the same log in 

3 REPLIES 3

Anonymous
Not applicable

@Olisa 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

 

How Changing Your Number After Activation

You can change your phone number up to 4 times every 30 days after you’ve activated.

To change, go to your Self Serve Account here link, and:

  • Select the “Plans and Add ons” tab
  • Click on “Change Phone Number”
  • Then, you can choose to select a new phone number,
  • and do Rebooting your phone ,This is quick and simple,to refreshing your network,

    *what is meant by rebooting the device turn off and turn it back on.

 

if you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent,

  • send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

Anonymous
Not applicable

 @Olisa : Perhaps you are not aware that you can change the number yourself in the self-serve. Not tickets required.

0PX9O4
Deputy Mayor / Adjoint au Maire

@Olisa 

 

Please edit out that number, there's no need to share an exact number on a public forum.

 

If you have already activated the SIM, you will need to change the number in self serve. Is that where you are doing it?

 

What's the exact error you are getting?

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