@AnekhaU wrote:
And than you for your reply, yes the account has been activated and the money has been deducted from my credit card as well.
It is possible that there was a provisioning issue with the SIM card not being properly linked to the account. Whether the SIM card is dead or not, you are going to need moderator team assistance to troubleshoot and issue a SIM card replacement if the SIM turns out to be faulty. Please reach out to them for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
