NO PHONE SERVICE SINCE MARCH 2' 2023

[DIANA6]

THERE IS NO PHONE SERVICE.  I AM UNABLE TO CALL OUT OR RECEIVE CALLS.

IS THIS ISSUE BEING RESOLVED?

PLEASE 

[Techie]

Call forwarding is also no longer working 

[4blade]

Thanx hope for speedy return or will be moving to other carrier

[softech]

@4blade 

If you have not open a ticket yet,   I suggest you to open one with PM support and let them aware you are one of those, too.  Some customers got the ticket to support and got it resolved quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[4blade]

Has not been working since yesterday

[4blade]

I am having g same issue

[J_PM]

@DIANA6 Apologies for the inconvenience. Our teams are investigating for a resolution as soon as possible!  

[Handy1]

@DIANA6  Lots of folks having this same issue , contact support to get it fixed 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )