NEW Public Mobile User

[LaneyP]

Just signed up for a plan, picked the phone number and trying to activate the subscription on my phone.
I am trying to login to my account but it is asking me for the 6 digit ever-safe ID and it's sending it to my new phone number that we activated but I do not have access to as the phone plan is not set up on the new phone.

Any advice?

I'm trying to do the e-sim set up.

Any advice?

[hTideGnow · Accepted solution]

hi @LaneyP are you activating eSIM?

did you check the SIM Manager and see if the PM sim is there and enabled? Try Reset Network Settings 

if you need PM support to help, message them here 

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage