Big issue

[TooFat]

• 

  Just in two days, it shows around 10 GB was used, but usagr history shows even Less then 1GB as one below photo. I just tried not even a whole day just check on YouTube and check the speed of the 5G.

  

   Any one have this issue?

[BKNS27]

@TooFat 

The data usage are updated twice a day. Around noon and around midnight so the usage is not live.

 Just swipe down on the screen on the app for the latest update.

[hTideGnow]

hi @TooFat 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@TooFat 

Tap Usage Breakdown for accurate idea of remaining data.