NEED HELP

[jacob555]

I have 3 accounts and can’t get into my daughters have trued everything from simbot to changing password everything someone help me please 

[Handy1]

@jacob555  If your reset password and still can’t get in get support to regain access to your account 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[HALIMACS]

Logging in issues is common with Public Mobile’s website, which displays outdated information, to deal with this:

• Try clearing cache and cookies and opening an incognito tab

• Try using a completely different browser from a completely different device which does not have stored/remembered credentials

• If using a device with stored/remembered credentials on Chrome browser, sometimes when these autofill, the device also attempts to automatically log you in.  If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

[hairbag1]

@jacob555 

to make a plan payment, get payment vouchers at Shell gas then dial 611.

[dabr]

@jacob555   Clear your cache/cookies and use incognito/private mode to log in or another browser/device altogether as there are major caching problems with PM's website.