My wife can’t log in to her account
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07-22-2023 10:58 PM
We’ve tried resetting her password numerous times and it still won’t let her in. I tried a few times myself.
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07-31-2023 12:02 PM
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07-23-2023 12:45 PM - edited 07-23-2023 12:47 PM
Your wife --not you --needs to contact CS but be prepared to go through the verification to make certain that for example a person just doesn't want to hack in a spouses account.
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07-23-2023 09:30 AM
@ Kraken wrote:?
Kraken, OP removed the image which contained some personal info. It is all good now
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07-23-2023 09:27 AM
?
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07-23-2023 01:06 AM - edited 07-23-2023 01:21 AM
The image is still there. You will need to delete it from your Community account profile.
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07-23-2023 12:08 AM
If you are entering your email and password with Autofill…it won’t let you login.
You have to manually enter your email address and the will be a check mark once you do this.
Then manually enter your password and again a check mark and finally tap Log In
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07-22-2023 11:32 PM
@Markham78 After a few bad attempts to log in, there's a 1 hour lock. Try in 1 hour to log in or for password reset.
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07-22-2023 11:28 PM
@Markham78 you might want to remove your image from your profile as it is showing your email address.
Yes, look there is some issue with EverSafe login and you need to open ticket with Support. Provide them the info and make sure you aware that you already tried to reset the password but that does not help
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07-22-2023 11:25 PM - edited 07-22-2023 11:36 PM
just kept getting this
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07-22-2023 11:08 PM
what was the error message?
PM has started using the new EverSafe login, was our wife ever able to login EverSafe successfully ?
Did she got stuck with 2FA or just stuck at password?
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07-22-2023 11:01 PM - edited 07-22-2023 11:01 PM
@Markham78 Try tapping resend code a few times and see if you don’t get option for code to send to email instead . If still no dice . Please submit ticket with support to help you
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437