My self serve account is disabled

[dhaliwalaman]

hi I try to to login into my self serve account. I entered wrong passwords for few times and now my account is disabled. Please help me to enable my account and reset my password. Thanks

[Triguy]

Try the forgot password link.  Also try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[computergeek541 · Accepted solution]

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@dhaliwalaman wrote:

hi I try to to login into my self serve account. I entered wrong passwords for few times and now my account is disabled. Please help me to enable my account and reset my password.

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If waiting an hour doesn't work, you'll need to open a ticket by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html