My prepaid phone bill

[MYOUS]

Hello Team, hope you are doing good. I am surprised to see that my plan is over charged my credit card by $5.

please refund as soon as possible.

thanks for your help 

[Sansan]

@MYOUS Unfortunately, this is not an overcharge move in forward. This is what your bill will be from now on.Public mobile has removed the loyalty program.

There is no more loyalty discounts. 

As of this month, you will be loosing the $$ discount. You will now have to pay your full plan amount upfront each month. 

They will give you 5% back on your spending each month.

10 points on your anniversary date.

1 point per friend referrals. 

1-15 points in helping out in the Community. 

When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill. You can also use the points for add-ons starting at 5 points up.

https://www.publicmobile.ca/en/on/get-help/articles/move-to-public-points

[softech]

@MYOUS the change likely due to the rewards system change 

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
• Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points