05-23-2024 06:14 PM
Hello Team, hope you are doing good. I am surprised to see that my plan is over charged my credit card by $5.
please refund as soon as possible.
thanks for your help
05-23-2024 06:31 PM
05-23-2024 06:24 PM
@MYOUS Unfortunately, this is not an overcharge move in forward. This is what your bill will be from now on.Public mobile has removed the loyalty program.
There is no more loyalty discounts.
As of this month, you will be loosing the $$ discount. You will now have to pay your full plan amount upfront each month.
They will give you 5% back on your spending each month.
10 points on your anniversary date.
1 point per friend referrals.
1-15 points in helping out in the Community.
When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill. You can also use the points for add-ons starting at 5 points up.
https://www.publicmobile.ca/en/on/get-help/articles/move-to-public-points
05-23-2024 06:24 PM
@MYOUS the change likely due to the rewards system change
PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points