The 4 digit account pin# is created by the customer during activation. The exception to this rule is when a retailer like CCS activates a customer "in store" but online. In those cases it is recommended that the account pin # is changed immediately after the self serve is set up by the customer.
Thanks @darlicious . I choose the wrong word after instead of during. Main thing is I meant OP doesn't need PIN before activating.
The 4 digit account pin# is created by the customer during activation. The exception to this rule is when a retailer like CCS activates a customer "in store" but online. In those cases it is recommended that the account pin # is changed immediately after the self serve is set up by the customer.
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@BKNS27 : I don't know when Dunkman made that edit but I had reported that post and I heard back from a mod asking me to give them information to verify me to change my PIN. I replied not me. They replied if you don't want to answer questions then we would close it. I replied this is not my situation I just want you to do something about the post. I dunno it was hours ago now (without going back). Now I see that an Oracle finally got around to it. But it was not fast. Of course I don't expect one Oracle or another to be here 24/7 but the mod certainly didn't need to waste time.
@AMC2540 You should remove any personal information by clicking on the three dots on the top right corner. Contact a CSA to request a pin.
Here’s when and how to contact our Customer Support Agents:
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Clickhereto get started.
Alternatively, you can send a private message to our Agents by clickinghere. You’ll need to be logged in to your Community account for the link to work.
Start by Typing: forgot log in information Then Click "Conta ct Us" , and then click "Click here to submit a ticket"
you will then direct to another page to open ticket. There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,
After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there
I need a new PIN Number to use 611 when paying my account.
@AMC2540 : Good grief! Do you wonder how identity theft happens when you post all of your contact details like that? As you were typing all that were you thinking in the back of your mind "should I be giving this information here"?
Are you not able to log in to your self-serve account?
Don't remember your pin?--provide any 3 of the following to proof that you are the owner of your account and ask moderator to give you your PIN: - Complete mailing address, - Email address, - Alternate phone number, - Date of birth, - Last top up date & amount
type: Forgot log in information Click "Contac t Us" Click "Click here to submit a ticket"
you will then direct to another page to open ticket. There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,
