My payment is do 0n thev4th of July and I want to change my plane how do I do this

[esjliv]

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@Rick16 wrote:

Ok so evertime I try to change the plan it tells me to enter the sim nuber

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@Rick16 - sounds like you are activating a new account, but instead you want to change your plan/subscription. See how to change plans here in this GET HELP article: https://www.publicmobile.ca/en/yt/get-help/articles/change-your-plan

[Rick16]

Ok so im not even sure if message  them right but ill wait n see what happens  and if can't get it resolved  by noon ill just got to another  provider  and take this as a loss

[Handy1]

@Rick16  Please get support to help change plans 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Rick16   PM does not have a number to call and talk to agent.  Submit ticket is really the only way. But I think they can fix this problem quickly.  Maybe in 2 or 3 message exchanges.  They just need to validate yourself and have the correct phone number/email address,etc.    Message them to start the ball rolling

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Rick16]

Ok im my problem  is im not really about read or write  n can barely  see 

[hTideGnow]

HI @Rick16 

I think you have not fully setup on the new login system. 

Please submit ticket with PM agent and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Rick16 

give PM another chance, this is an easy fix for them

The reason you got this screen is that the new Eversafe system is unable to link up your email login with your My Account.  Again, easy fix for support, but you need to engage them via ticket.  Please message them here to open ticket:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[softech]

@Rick16 

where you were at for change plan?  It shouldn't ask you to enter a sim number

Can you login to My Account now?

click Change Subscription, on top right of the overview page, then pick and plan and make change by select Change on Renewal (preferred way) or Change Now.

So, if you see that sim number screen again, kindly post a screenshot

https://myaccount.publicmobile.ca/en/account/plan/change-plan

[hTideGnow]

HI @Rick16 

no, support won't call you, but you can submit a ticket with agent and they will work with you via message:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Rick16]

Pls about to another  provider  

 

This what i get so I reallylike a phone call from someone  to get me threw this thank

 

[Rick16]

Ok so is there some way  some can call me and do this as I have no clue what im doing 

[Rick16]

Ok so evertime I try to change the plan it tells me to enter the sim nuber

[Hollister]

@Rick16 

Self service is up and running. I just checked. Give us more details on what your issue is.

[Rick16]

Sorry  im not able  to change the place keeps taking to a new activation 

[Rick16]

Ok I'm not away able  to sign  it it don't let me and I really don't knw what lm

[Handy1]

@Rick16  You can change plan immediately but you will lose money on your current cycle . But here’s how to change plans 

Change plan in 3 easy clicks

If you ran out of data and what to re buy same plan immediately known as early renewal 

Early renewal

assuming at least that your current plan is still one that is offered .  If you go into your Self Serve account and schedule a plan change to a different plan, the Self Serve page will then alllow you to select your current plan as an immediate plan change if you go back to change your plan again…otherwise if your existing plan is not there you will need supports help with this

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Rick16 

First, login to My Account using Incognito mode and make sure your amount due date is July 4th

You can then go click Change Subscription and then pick the plan you want and the use Change on Renewal button to schedule a plan change for next renewal, which will be tomorrow

(add: direct link to Change Subscription page: https://myaccount.publicmobile.ca/en/account/plan/change-plan) 

https://myaccount.publicmobile.ca/en/account/plan/change-plan

[dust2dust]

Log in to your account and change plans and select to change at next renewal.