My payment has been declined recently but I don't know why

[softech]

@Annekim   was it a Pre-authorized payments for renewal?  Unfortunately, Autopay would fail.  Could be an issue with the credit card, but more likely it is an issue with PM

Just make a manual payment to resume.  Click Reactivate my plan and follow the steps and make a payment to resume your service

[dabr]

@Annekim    Did your registered CC expire recently and needs to be updated, perhaps? 

Otherwise, as mentioned, autopay does occasionally fail so you'll need to login and make a manual top up and Reactivate the account or purchase a voucher from SDM, 7/11, London Drugs or Shell add the funds by dialing 611 on your phone without a PIN if needed.

edit:  BTW, make sure to use incognito/private mode to login to your self serve account to view or make any payments etc.

[Handy1]

@Annekim  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice