My partner is locked out of account

[snowzilla]

My partner is locked out of his public mobile account. Contrary to Public's assertion that this happens after 5 failed logins, it happens after a single failed login each time. Also, when he goes through the password change process, after receiving 2FA auth from either SMS or e-mail, the process fails saying he is 'locked out'. Is there a way to remove this lock?

[FarSam]

Hi, this happened to my partner as well. It got resolved. Best thing is to go to your message and send a message to CS_Agent,  explain the issue and they will help.

[Dunkman]

@snowzilla 

Maybe wait one hour before another attempt.

Website is finicky with caching issues.  Next time he tries, try to clear cache, incognito mode or a different web browser.  Or try a different device or the PM app itself.