My number transfer process didn't complete

[Alla_T]

My number transfer process didn't go through and create a ticket option doesn't work - getting error page. Please advice how to reach support. Thank you!

[Alla_T]

Thank you. I've been helped by the porting department.

[Handy1]

@Alla_T  Did you leave old providers SIM card in phone to reply YES to the confirmation text to port or miss the 90 minute widow to do so , in any event I’ll send you the porting team number private message as we not allowed to post it here and get it fixed . I’ll also leave you with this direct link to support should you need them for anything also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod · Accepted solution]

@Alla_T 

I will send you the number to the porting department. You’ll just have to provide them with the account number from your previous provider. 
Make sure your other provider account is still active and you have their sim in your phone to respond yes to a message authorizing the port. Once you lose service on the old sim, that’s your sign to put in the public mobile sim or enable the eSIM and reboot. 

EDIT: click here to see your messages:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage