My number got ported after 12 days and now I'm completely cut off

[redfield]

My number go ported after 12 days of waiting, just like mods promised, but now I can't make or receive calls, no SMS, no data, no "my account"

I was OK with waiting before because at least my phone worked, but now... 

Does anybody have experience, how long should I wait before I'll be able to use my phone as usual?

[naeem382]

Plz plz help me

[naeem382]

Now my num not working

[naeem382]

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i have this issue

[redfield]

Thanks, @Shazia_K

Everything works Ok now

[Shazia_K · Accepted solution]

Hello @redfield, 

I'm really sorry for the long wait, 

Can you please reboot your phone? everything should be good to go. 

Thanks @ShawnC13 🙂

Shazia

[redfield]

This is ridiculous

I'm getting "new voicemail" messages but when I call my voicemail I get "sorry, we cannot complete your call" auto response

[ShawnC13]

@Shazia_K not sure if she is in yet but maybe she could take a look at this as you have already waited 12 days and now have no service after your port was completed

[redfield]

Of course I restarted my phone a couple of times and already contacted mods. 

It's unacceptable for me to be cut off so, I'm just curious, how long does it usually takes before they  "complete the transfer" for real

[ajanda]

Did you try restarting your phone or see if your other sim is dead/ not receiving calls.

A port in can take a bit of time.

A friend of mine just got his partially port fixed on Sunday and they were coming from Chat-R. The issue you describe in your post was excatly the same case. Outgoing calls work but any incoming ones would ring on the Chat-R sim. They had send a support request using the Contact Us link at the bottom of the website around Nov 18. Private messages were send to two of the mods on Nov 20 but not of those were looked at. An agent had called on Saturday and the port completely works as of Sunday. It took just over 2 weeks to get resolved. However that was the first time the mods have tired to port over the line. Your case seems similar but slightly different.

Steps to get in touch with Mods:

Also try PM one of the mods with your relative Account #, SIM Card# etc.. Follow this link on how to send a private message to a Mod: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

At the bottom of PM's website go under the "Get Help" section and hit Contact Us to get help with your porting issue. 

https://publicmobile.ca/en/on/get-help

**Do not post any of this info on the community threads.