My mother is deaf. How can she initiate a TTY call?

[Wayneo]

My mother has her public mobile phone in TTY mode but cannot initiate a 711 call because an operator answers. Plus banks won't talk through a middle person. She cannot hear at all.

[Wayneo]

Thank you all. That IP relay service seems to fit her needs. I'm waiting for my call from her.

It was my bad saying TTY, as that's what she told me.

@Grinch some people seem to over complicate their lives by having 3 accounts over 2 different banks, and she's in Nanaimo. Thank you. 

[Grinch]

@Wayneo 

I am sure your mom can set up some banks for a POA do do the speaking for her. 
Join this website. https://www.highinterestsavings.ca
I am sure some one can help you.  
Not sure where you are.  But Vancity offers in branch https://www.vancity.com/AboutVancity/News/Backgrounders/Disability/ 

But I get it….the phone service is the issue.  

[Luddite · Accepted solution]

@Wayneo Looks as though PM must provide IP relay service but not TTY. See: https://crtc.gc.ca/eng/phone/acces/mrsrt.htm

and https://www.publicmobile.ca/en/get-help/articles/telus-ip-relay

[hTideGnow]

HI @Wayneo 

I am not sure if TTY is offered by Public Mobile, but check with them directly

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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