My monthly bill does not credit the auto payment and loyalty points

[trish24]

definitely contact the customer care to look into if you haven't made any change to the new reward system 

[Meow]

It all depends when did you signed up with PM.

If it is in this year, only Points are available to you as rewards.

[Quigley]

@Deepika543 

If your plan was suspended during the last month or you switched to a different plan right away and not on your renewal date, that could have been the reason why rewards weren't applied.

Either way, you should probably get a Customer Support Agent to look at your account activities.

Use the Chatbot Simon to get a service ticket started.

[BKNS27]

@Deepika543 

Try refreshing your browser by clicking on the circular arrow.

[softech]

@Deepika543 you have been with PM for over a year and you have been getting the autopayment and loyalty points discount?

have you changed to the new rewards system , Public Points ?  if so, the new system no longer offers those discounts, you got points instead

or you have put your account in Lost/Stolen lately?

if you are still on the old reward system and you should be getting those rewards, please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Quigley · Accepted solution]

@Deepika543 

If you're on the points rewards system, you don't get savings for auto pay.

Also you need 15 points to start redeeming them, for add ons or savings towards your bill.

[Handy1]

@Deepika543 @Try signing in again incognito mode / private mode there are cache issues and once in you can try to refresh tapping spinner to get most up to date info