My credit card keeps getting declined. Why?

[kostaskapatais]

i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.

[kselmak]

It could be that it was flagged by the system if you tried too many times. If you still wish to use that particular one you can contact moderators and they will help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Anonymous]

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@kostaskapatais wrote:

i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.

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You may need to give it an hour or the credit card processing is locked out after many attempts thinking it might be fraud.

Make sure the address is the same as your payment card billing address. Don't have a space in the postal code or then drop the last digit.

You can also buy vouchers in many stores or online and use the 611 service or self-serve. You can also pay using Instant Top-ups.

[RosieR]

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@kostaskapatais wrote:

i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.

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Hi @kostaskapatais if you had tried a few times, the systems will automatically locked.  Give it an hour to reset.  Before you try again, clear your browsing history, cache and cookies.  Also, go incognito.. this helps some people too.

Also, have you tried dialling 611?  You need a preregistered card or voucher and your PIN number for this.

Best wishes!

[RossN · Accepted solution]

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@kostaskapatais wrote:

i can't top up my account. my card keeps getting declined on your system. it worked today at costco, walmart and pharmacy. ive tried 3 different credit cards?? how am i supposed to top up my account.

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@kostaskapatais  hi remove old card instead of trying to replace if that fails 

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue credit card issues

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.