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antkoo
Great Neighbour / Super Voisin

Sorry, I requested my credit card provider, not CIBC, to arrange for refund of the duplicate charge. 
Tried pwd reset again unsuccessfully.

It’s a vicious circle: I can’t sign on to my account to see what’s wrong, also *611 asks us to go to self serve and when I do, it’s the same pwd reset procedure which does not work.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@antkoo   you opened multiple ticket posts already and it was explained already by other members

https://productioncommunity.publicmobile.ca/t5/Get-Support/Pwd-reset-failure/td-p/856124

 

Again, PM is a prepaid provider, they are very sensitive to chargeback .   If you have a problem with the payment, you should contact PM for a resolution

 

I know you are not a person like this, but some people used the chargeback trick to get free service.  Basically they paid and use the service for 29 days and requested a CC chargeback on the 30th day.  In such case, they have enjoyed the full 29 days of service.   

 

Again, I know you are not, but PM cannot tell the intention of the chargeback. What they will do when seeing a chargeback, they will immediately suspend the account

 

What can you do now?  As advised , you need to contact PM Support and work with them.  They likely won't give an exception.  Anyone who has made a chargeback will have to go through this to stay for PM.  For the next year, you can only load voucher into your My Account for payment.   You have to buy a voucher from store and then  open ticket with PM to help you to load the voucher into the system (not sure if you can use *611, but you won't be able to use My Account to load the voucher) 

 

So, please open a ticket with PM Support via direct message and work with them if you want the service 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

View solution in original post

2 REPLIES 2

Yummy
Mayor / Maire

Be AWARE if you are asking chargeback from your bank - Chargeback (reverse payment by the Bank) leads to immediate account suspensions, refusal to allow credit card payments and 12 months of self-serve log-in privileges suspended.

 

I would suggest to resolve double charge with PM!

Contact agent ASAP and cancel chargeback at your bank.

 

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

softech
Mayor / Maire

@antkoo   you opened multiple ticket posts already and it was explained already by other members

https://productioncommunity.publicmobile.ca/t5/Get-Support/Pwd-reset-failure/td-p/856124

 

Again, PM is a prepaid provider, they are very sensitive to chargeback .   If you have a problem with the payment, you should contact PM for a resolution

 

I know you are not a person like this, but some people used the chargeback trick to get free service.  Basically they paid and use the service for 29 days and requested a CC chargeback on the 30th day.  In such case, they have enjoyed the full 29 days of service.   

 

Again, I know you are not, but PM cannot tell the intention of the chargeback. What they will do when seeing a chargeback, they will immediately suspend the account

 

What can you do now?  As advised , you need to contact PM Support and work with them.  They likely won't give an exception.  Anyone who has made a chargeback will have to go through this to stay for PM.  For the next year, you can only load voucher into your My Account for payment.   You have to buy a voucher from store and then  open ticket with PM to help you to load the voucher into the system (not sure if you can use *611, but you won't be able to use My Account to load the voucher) 

 

So, please open a ticket with PM Support via direct message and work with them if you want the service 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there