My account

[Lloydth00]

I would like to know how to contact customer service directly for Public mobile? I have been trying for a couple of days now. I even click on the link at the bottom and it brought me to another page that says private, but I don't know how to contact customer service. I even try putting customer service into the search box and it brought me to a chat bot which doesn't help me. I would like to contact customer service directly about my account. Is there a phone number? 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CSA_PM]

Hello @ Lloydth00,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Verahu]

I download the first esim and can't activate it so i deleted it. Then i saw i can't scan the QR code to download again, i need a new QR code to do all steps again. 

[Verahu]

Hi 

Can you also please help me to escalate my ticket as well? I have been waiting for two days. I need a new esim QR code because i can't activate the first one so deleted the first one in the welcome email. Thank you so much!

[softech · Accepted solution]

@Lloydth00 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Lloydth00 

everything is going via the ticket system, no direct calling