Not Receiving Incoming Calls/SMS + SIM Order Issue

[Vicky96]

Ported my number from Fido to Public Mobile on Friday. I opted for an eSIM during the porting process. Since the port was completed: I can make outgoing calls, Mobile data is working.

However, I am not receiving any incoming calls, I am not receiving SMS or OTP messages, No one is able to reach me on my number. This makes the service unusable, especially since I am unable to receive verification codes.

Additionally, when I attempted to order a physical SIM card as a backup, the payment was deducted from my account, but the order was not placed. Instead, I received a message instructing me to contact Public Mobile support.

I have already submitted a support ticket but have not received any helpful resolution so far. Can anyone help me?

[CSA_PM]

Hello @ Vicky96,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Vicky96]

Hi @BooNBoX , you got it.

[BooNBoX]

Hi Vicky96, I’m in the exact same situation as you. Data is working but can’t accept calls, can’t send or receive text, the service is unusable since I ported over on Saturday. opened a case and the agent asked same question and disappeared.

Do you mind to share when you have a resolution so I can see how it could help restore my service

[Vicky96]

@softech do you know how long does it take?

[softech]

@Vicky96 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Vicky96 

sorry, the ticket was what you need to do and you are on the right track.  

Support agents are dealing with the high number of tickets, but they will get to  you