My account

[Jenny-10]

added $30 add-on for 3 gig data, it says it is there and they took the money.  it says i am using the data but i don't have the internet.  How do I get it working it has been over 30 hours

[Jenny-10]

I really appreciate this.  i will get my daughter to try.  we have been at wits end.

[Jenny-10]

Thank you! I will do this.  I really appreciate it.  My daughter is using the phone and it very frustrated.

[hTideGnow]

hi @Jenny-10 

first try to reboot the phone

and check My Account again.  to avoid  browser cache problem, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Jenny-10  Maybe try to reboot the phone see if that helps . If still same issue . But maybe you got the U.S. roaming add on by  accident . Double check if so ask support reverse it 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437