My account login verification

[Kittttt]

I ported my number in after signing up for a plan, so I was assigned a number initially.  The port is fine in all other aspects except for my login into the account.  When it asks for verification, it sends a text to the original number of the plan and not my ported number.  I have to select didn’t receive code and then choose email verification. 
It makes it difficult to initiate a chat as I cannot login via text.  

How can I fix this?

[Kittttt]

Thank you! This worked! Didn’t realize I can change it myself! 

[Phil_Adelphus · Accepted solution]

@Kittttt   Since you can get the code by email once you are logged in go to manage your Eversafe profile and change the phone number there to the right one.  The same thing happened to me when I ported, the system changes the PM number automatically but not the Eversafe one.

[hTideGnow]

hi @Kittttt 

click Resend code and see if Send email is there

if it is not, you will need to ask support agent to help.  Please message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

@Kittttt  you can use the direct link below to send a message to customer service representative for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437